1. Acceptance
By creating an account or using the Hauban platform and/or browser extension ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
2. Description of Service
Hauban provides a B2B SaaS platform for IT governance, including:
- Application catalog management (SaaS, on-premise, internal tools).
- Shadow IT detection and risk classification via a browser extension.
- License management, cost optimization and invoice analysis.
- Documentation management attached to each tool.
- 24/7 availability monitoring with alerts.
- Access request management and employee onboarding.
- REST API, SCIM provisioning and SSO integrations.
3. Accounts and Access
- You are responsible for maintaining the confidentiality of your credentials.
- You must notify us immediately of any unauthorized access at security@hauban.io.
- Each account is for a single organization. Sharing accounts between organizations is prohibited.
- You must provide accurate registration information and keep it up to date.
4. Subscription and Payment
- Subscriptions are billed monthly or annually in advance.
- The Starter plan includes a 30-day free trial — no credit card required to start.
- Prices are listed on the Hauban pricing page and may be updated with 30 days' notice.
- All amounts are exclusive of VAT. Applicable taxes will be added at checkout.
- Refunds are provided only within 14 days of the first payment, for new subscriptions.
5. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or to violate applicable regulations.
- Attempt to reverse-engineer, decompile or circumvent the platform's security measures.
- Use the extension to collect data from users who have not been informed of its deployment within their organization.
- Resell, sublicense or transfer access to the Service without prior written consent.
- Use the Service to collect data unrelated to IT governance within your own organization.
6. Browser Extension — Important Notice
The Hauban browser extension ("Hauban Tracker") collects visited URLs and page titles to detect IT tools in use. Before deploying the extension to employees, you are required to:
- Inform employees that the extension is installed and explain its purpose.
- Comply with applicable labor law and data protection regulations regarding employee monitoring.
- Obtain any required consent or complete required consultations (e.g. Works Council / CSE in France).
Hauban cannot be held responsible for your failure to comply with employee notification obligations.
7. User-Hosted Content
The Service allows you to upload, store and share files (including but not limited to invoices, contracts, documentation and other attachments) within your organization's workspace ("User Content").
- You are solely responsible for all User Content you upload to the Service. Hauban does not review, approve or endorse any User Content.
- You represent and warrant that you have all rights and permissions necessary to upload such content and that it does not infringe any third-party rights.
- Prohibited content: You must not upload content that is illegal, defamatory, obscene, threatening, harassing, discriminatory, promotes violence, infringes intellectual property rights, contains malware or viruses, or otherwise violates applicable law.
- Hauban reserves the right to remove or disable access to any User Content that violates these Terms, without prior notice.
- Hauban may set storage limits per plan. Exceeding these limits may result in restricted upload capabilities until usage is reduced.
- No liability: Hauban shall not be held liable for any User Content uploaded, stored or shared through the Service, including any damages resulting from illegal, infringing or otherwise objectionable content uploaded by users.
- If you become aware of any illegal or infringing content hosted on the Service, please report it to abuse@hauban.io.
8. Data Ownership
- You retain ownership of all data you input into the Service, including User Content.
- You grant Hauban a limited license to process your data solely to operate and improve the Service.
- Hauban does not claim any intellectual property rights over your data.
- Upon account termination, your data will be exported on request and permanently deleted within 30 days.
9. Intellectual Property
All Hauban software, designs, trademarks and documentation are the exclusive property of Hauban SAS. These Terms do not grant you any intellectual property rights in the Service beyond the limited right to use it as described herein.
10. Service Availability
We aim for 99.5% uptime. Planned maintenance will be announced in advance whenever possible. We are not liable for interruptions caused by third-party infrastructure (e.g. Microsoft Azure outages), force majeure, or circumstances beyond our reasonable control.
11. Limitation of Liability
To the maximum extent permitted by law, Hauban's total liability for any claim arising out of or relating to these Terms shall not exceed the amount paid by you in the 12 months preceding the claim. Hauban is not liable for indirect, incidental, consequential or punitive damages, including but not limited to damages arising from User Content uploaded by you or other users of the Service.
12. Termination
- You may cancel your subscription at any time from your account settings.
- We may suspend or terminate your account for material breach of these Terms, with or without notice depending on severity.
- Upon termination, your access to the Service will cease and your data will be retained for 30 days before deletion.
13. Governing Law and Disputes
These Terms are governed by French law. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of France. Before initiating legal proceedings, parties agree to attempt to resolve disputes amicably within 30 days.
14. Changes to These Terms
We may update these Terms. Material changes will be notified by email or in-app notification at least 14 days before taking effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
15. Contact
Hauban SAS — France
Email: contact@hauban.io
Legal: legal@hauban.io